WooCommerce sync stuck or "needs reconnect"
Usually one of three causes:
- REST key revoked on the WordPress side. Reconnect from the store row in your dashboard.
- Site moved or URL changed. Same fix - click Reconnect with the new URL.
- Security plugin blocking us. iThemes Security and Wordfence both default to blocking WP REST API for some endpoints. Either whitelist
/wp-json/wc/v3/for our IP, or use the manual REST keys flow.
Klaviyo says "invalid key" but my key is correct
Two common issues:
- Wrong key type. Skyzer needs a private API key (starts with
pk_) - not the public API key (the 6-character site ID). - Missing scopes. Recreate the key with read access to Campaigns, Flows, Lists, Metrics, Profiles, Segments, Events, Subscriptions, and Templates.
My brief shows fewer orders than my Woo dashboard
Check these:
- Status filters. Skyzer counts every order regardless of status by default. If your dashboard is filtered to a specific status, comparing apples to oranges.
- Timezone. Skyzer reports in your workspace timezone (Settings → Workspace). Your Woo dashboard may be in UTC or your server's timezone.
- Backfill still running. Check the sync indicator on the store row. Full 2-year backfill can take 15-30 minutes for high-volume stores.
I didn't get the daily brief email
- Check spam. Skyzer mail comes from
noreply@skyzer.io. Add it to your contacts. - Make sure your account has a verified email. New invite-only accounts are verified automatically; magic-link accounts need to click the verification link once.
- If your workspace is on the Free plan and there's no data, no email goes out - the cron skips empty briefs.
I can't sign in - password doesn't work
- Passwords must be 8+ chars with one uppercase letter, one digit, and one symbol. If yours predates this rule it might be too weak.
- Use the Send magic link tab on the login page to bypass the password. Once in, change your password from your account settings.
- Locked out entirely? Email g@koryntis.com from the email tied to the account and we'll reset it manually.
I accepted an invitation but landed on the wrong workspace
Look at the sidebar - if you have more than one membership, the workspace name has a dropdown next to it. Switch from there. Your "active workspace" persists via cookie.
I'm a suspended member - how do I get back in?
Suspended memberships happen when a downgrade puts the workspace over the seat cap. Ask the workspace owner to upgrade or remove a teammate - your access is restored automatically. Your data was never deleted.
Still stuck?
Email g@koryntis.com with your workspace name and a short description. We aim to respond within one business day.